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Amazon’s third-generation Kindle Fire tablets — a $239 seven-inch model and a $379 8.9-incher — are the first ones which felt truly polished and pleasing from the day they debuted. As always, they make it as simple as possible to consume mass quantities of Amazon content — video, music, books, games and more. And they’ve got one feature that’s a ground-breaking dazzler: Mayday, which lets you get tech support from a real live Amazon rep who appears on screen and can take control of your tablet.

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